Contact support
Tell us what happened, what you expected, and where in the game it occurred.
Email supportsupport@kadrigames.comWe aim to reply within 2–3 business days.
? Player support
Little One
Support
Need help with the game, a purchase, or a technical problem? Send us the details and we’ll help you get back to the adventure.
Include with your report
- Your device model
- Your iOS or Android version
- Your Little One app version
- Steps that reproduce the issue
- A screenshot or recording, if possible
Common questions
A purchase or reward did not appear
Restart Little One and confirm you are using the same App Store or Google Play account used for the purchase. If it is still missing, contact us with the store receipt or order ID. Never send payment-card details.
A rewarded ad is unavailable
Ads can be unavailable because of your connection, region, privacy choices, age settings, or current ad inventory. Check your connection, restart the game, and try again later.
The game crashes or will not load
Close and reopen the game, restart your device, install operating-system updates, and check that enough free storage remains. If the issue continues, send us the device and app version details.
I lost game progress
Avoid uninstalling the game or clearing its storage before contacting support. Tell us what changed and whether you moved to a different device so we can identify the available recovery options.